Privacy policy and Terms and Conditions

You don’t want to look back and think, I could have eaten that!


At By Chance we collect data to give you a better experience, improve our products and services, bring you the very best offers and competitions, and fulfill our responsibilities in accordance with the law. Put simply, we can give you more of what you love, when we understand you better.

That’s why we take your privacy very seriously and take great care to protect your information. In particular, we want to reassure you that By Chance is not in the business of selling, renting or trading email lists with third parties. We just don’t do that sort of thing. But just in case you don’t believe us, in this Privacy Policy, we’ve provided lots of detailed information to explain when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure. So, grab a brew (tea or beer, your choice) and read on.

We may change or update this Privacy Policy from time to time and without notice, so make sure you check back occasionally.

We may collect personal information about you in the following ways:

Data you give to us:
When you make a purchase from our website;
When you register to use our services, such as a brewery tour;
When you talk to us on the phone or at our Visitors Centre;
When you use our website;
When you send emails or letters to us;
When you take part in our competitions or promotions;
When you sign up to our newsletter or marketing;
When you apply to run one of our pubs;
When you give us feedback; and
When you use the free WiFi service inside our pubs.
When you place an online table reservation at our pubs.
When you place an online accommodation reservation at our pubs.

Data we collect when you buy or products or use our services:

Payment and transaction data;
Profile and usage data, including data we gather from the devices you use to connect to those services such as computers and mobile phones, using cookies and other internet tracking software.

Yes, we didn’t forget your favorite street food, the ever so epic Manchurians and honey garlic fried stuff that might……. make the Chinese feel like the Indian version of their food actually tastes wayyyyy better!

Want more? Down that slice with some of our best drinks at prices you’ve never heard of before. Happy hours that last all night long at our Trading Bar and Pizzeria By Chance

To send you home on a sweet note, we’ve got the lip-smacking-show-stealing Gajar ka Halwa to steal your hearts away!

What they say

These words inspires us